If you require more flexibility and a communications platform that makes a real impact onyour business and its customers, then utilising VoIP and SIP trunking needs to be part of your business plan. Making use of VoIP and SIP trunking will not only improve business productivity and processes, but also help you save on communication costs.


Before looking at the difference these communications services can make to your

business, let’s first cover what VoIP and SIP trunking is.

What is VoIP?


VoIP stands for Voice over Internet Protocol which is a technology that delivers voice

communications and multimedia sessions over the internet. VoIP works in a relatively simple way. Each time you make a phone call your voice is converted into a stream of data. Then, rather than being sent over the phone network, this data stream travels over your broadband internet connection.


Each data packet is labelled with its destination address (the person you're calling) and moves through the internet in the same way as web pages and file downloads. When they get to their destination, the packets are reassembled and converted back into sound waves. When you have this process happening simultaneously in two directions, you've got a phone call.


What is SIP Trunking?


SIP trunking stands for Session Initiation Protocol which is the technology by which Internet telephony service providers use to establish a voice communication using a data network.


VoIP and SIP trunking allows you to operate your phone system just as you would on a traditional phone line, however at the benefit of increased flexibility and a selection of features ready to integrate into what you require for your business. VoIP and SIP trunking advantages


Cut Costs on your Communication


The biggest benefit of VoIP is cost. Because VoIP service providers avoid carrier phone networks, they're able to keep their charges for calls very low. In fact, if you're calling someone who uses the same VoIP service, the call is likely to be free. Local and national calls tend to be offered for a single per-call charge, rather than being time based.


Unlike a traditional phone system requiring additional lines to be installed as the business grows, using a cloud-based phone service allows you to get new lines added and your staff connected quickly and easily through your service provider. The same ease of scale is true if you need to reduce the number of phone lines in use to suit your current employee and/or business situation.


Range of Communication Options Available


The benefit of a utilising a VoIP and SIP trunking service in your business is that it doesn’t just provide a means of dealing with phone calls. It also provides the benefit of being able to use instant messaging, setting up conference calls and video calls. These features are a great way for you to get added value for your communications budget as well as allowing your team to communicate and collaborate with each other regardless of physical location.


Is it Time to Incorporate VoIP and SIP Trunking into your Business?


If you are still unsure whether to make the switch or need some extra information, contact Network Solutions so we can help you to determine your needs and the features which would suit your business needs the best.

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